Here’s a professional Support Policy for your website Al Misk Fashion:

Support Policy

At Al Misk Fashion, customer satisfaction is our top priority. We are committed to providing prompt and effective support to ensure a smooth shopping experience. Our support team is always ready to assist you with inquiries, order issues, and product-related concerns.

1. Support Availability

• Our customer support is available Saturday to Thursday, 11:00 AM – 9:00 PM (BST).
• Support is closed on Fridays and public holidays, but we will respond to queries as soon as possible.

2. Support Channels

You can reach us through the following methods:
  Phone: 01511-936474
  Email: [email protected]
  Social Media: Facebook, Instagram, Tiktok, Youtube and WhatsApp

3. Types of Support We Provide

We assist customers with the following:
✅ Order Inquiries – Tracking, modifications, and cancellations before dispatch.
✅ Product Information – Details on size, fabric, and availability.
✅ Return & Exchange Assistance – Guidelines and processing support.
✅ Payment & Refund Issues – Payment confirmations and refund processing.
✅ Technical Support – Help with account access, checkout issues, and website navigation.

4. Response Time

• Phone & WhatsApp: Instant to within 30 minutes (during working hours).
• Email & Social Media Messages: Within 24 hours on business days.

5. Customer Responsibility

To help us assist you efficiently:

• Provide accurate order details when reaching out.
• Be respectful and patient with our support team.
• Follow the proper return/exchange process as outlined in our Return Policy.

6. Limitations of Support

• We do not provide support for issues unrelated to our products or services.
• Third-party payment issues (such as banking errors) must be resolved with the respective provider.
• We reserve the right to deny support in cases of misuse, harassment, or fraudulent claims.

For any assistance, feel free to contact us! We are always happy to help. ?

 01511-936474
  [email protected]
  www.almisk.com.bd